FAQ

I have sensitive ears. Are your hooks hypo-allergenic?

All of our hooks are lead/nickel free!  We also offer a stainless steel option as well as clip-on option for most of our items!  Just look for the drop-down menu on each earring page.

I'm not seeing the exact color/style combination I am looking for.  Can I do a custom order?

Yes!  Take a screenshot (or have a photo handy) of what colors you're looking for and click here to upload the photo and choose your style. 

I placed an order, but need to place a second order & would like both of them to ship together!  How do I only pay shipping once?

As long as your first order hasn't shipped yet (you will receive an email when it does!) you can use the code COMBINE in the "discount or gift card" box at checkout. That way we know you have multiple orders to ship together!

Help!  I lost an earring and need a replacement.  Can I order a single earring?

You sure can!  Snap a photo of the earring that lost its soul mate, and we will do our best to find a new partner for it.  If we can't fulfill your request, we will reach out to you and refund your order.  Click here to start the match-making process.

I am local to you (Leland/Wilmington NC), is there any way I can pick up my order instead of paying for shipping?

Yes!  You can pick up your order in Leland, NC at The Logo Shoppe (405 Village Road) using the code LOGOSHOPPE when you check out.  We will email you when your order is ready for pick-up.  *Please note their store hours vary with seasons.

Do you have a rewards program? 

Girl- yes!  Click here to sign up or see your reward points.

Do you offer a subscription box?

We sure do!  We offer a QUARTERLY box filled with all kinds of goodies from the shop.  Be sure to sign up for email and/or text alerts so that you know when they hit the shop!  They are ONLY available the 1st-5th of February, May, August & November.

Over time, the hooks on my jewelry have become tarnished.  Anything I can do?

Unfortunately, this is normal as the oils from our skin and hair touch the metal.  We do offer a Jewelry Care Pack that has a cleaning cloth and extra backs if you are interested!  We also really love this brand of disposable cleaning cloths too!

Do you offer text alerts or an email newsletter?

Of course!  You can sign up for text alerts by texting BBD to 74121 and you can sign up for our newsletter by scrolling all the way to the bottom of this page!

Do you offer gift cards?

Yep!  We offer both physical plastic gift cards as well as E-gift cards!  Click here to purchase.  (*e-gift cards will be sent to YOUR email and from there you can either print it or forward the email to the recipient!)

I don't see my question here... How can I contact you?

Feel free to submit your questions through our Contact form or you can click the "Chat with Us!" button on the bottom of the screen!